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Frequently asked questions

Account and login

How do I create an account?

Open the Vocca app, tap "Create Account," and enter your email, a display name, and a password. You may need to confirm your email before signing in; check your inbox (and spam folder) for the verification link.

I didn't receive the confirmation email.

Check your spam or junk folder. If it's not there, use "Resend verification email" in the app or contact support@thevoccapp.com.

I forgot my password.

On the login screen, use "Forgot password" (or the equivalent link). You'll receive an email with a link to reset your password.

Cloud sync and data

Where is my data stored?

Your data is stored on your device first. If you sign in and use cloud sync, a copy is also stored securely on our servers (Supabase) so you can use the app on multiple devices. You can export or delete your data at any time from Settings.

Can I use Vocca offline?

Yes. The app works offline; expenses and data are saved locally. When you're back online, data can sync if you're signed in.

Subscription and trial

Is there a free trial?

If we offer a trial, the length and conditions are shown in the app when you start. You can cancel before the trial ends to avoid being charged.

How do I cancel my subscription?

Cancel anytime in your device subscription settings: on iPhone, go to Settings → Apple ID → Subscriptions; on Android, open Google Play → Subscriptions. You can also use any in-app subscription management we provide.

Will I get a refund?

Refunds are handled according to the App Store and Google Play policies. Contact support@thevoccapp.com and we'll help where we can.

Export and delete data

How do I export my data?

In the app, go to Settings. Use "Export data" (or similar) to download a CSV or full backup. You can also use the backup/export options described in our Privacy Policy.

How do I delete my account?

In the app, go to Profile or Account, then choose "Delete account." This permanently removes your account, email, and all associated data. This action cannot be undone.

Is my data secure?

We use industry-standard practices: data is encrypted in transit (TLS/SSL), and we use secure infrastructure (Supabase) for cloud storage. We do not sell your data. For details, see our Privacy Policy.

Supported countries and languages

Vocca is available in the regions where the App Store and Google Play offer the app. The app supports English and Spanish; more languages may be added later. Primary language is English; Spanish has partial coverage (some strings may appear in English).

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